careers · selat, karangasem, east baliJoin us.
Hideout is one of the world's most iconic eco-luxury boutique destinations, known for award-winning bamboo architecture, immersive guest experiences and a deep connection to nature. We are evolving hideout bali into a living cultural ecosystem where design, wellness, creativity and nature meet.
Three senior positions, one valley
All three report to the General Manager and are based at our two villages in Selat, Karangasem. Applications close 1 September 2026.
Chief Engineer
Build an engineering team that protects the assets and plans ahead.
View the role ↓ Finance & AccountingChief Accountant
Build a finance function that protects the business and helps it grow.
View the role ↓ OperationsOperations Manager
Lead daily operations that protect the experience and move hideout forward.
View the role ↓Chief Engineer
Build an engineering team that protects the assets and plans ahead.
We are looking for a mature, hands-on engineering leader who can rebuild the department, strengthen preventive maintenance for bamboo and eco assets, and plan reliably in a remote setting. Reporting to the General Manager, the Chief Engineer leads the Engineering, Pool and Garden teams and supports commissioning, defect control and contractor handover for new-house openings.
The role
- 01
Diagnose the maintenance backlog, asset risks, team capability, tools, spare parts and open technical issues.
- 02
Rebuild the Engineering operating model, including team structure, work-order flow, routines, documentation and accountability.
- 03
Establish strong preventive maintenance for bamboo, timber, roofs, MEP, pools, gardens and other eco-sensitive assets.
- 04
Plan maintenance budgets, manpower, utilities, spare parts, vendors and asset-lifecycle priorities.
- 05
Coach Engineering, Pool and Garden team members to build practical skills, independence and future local leaders.
- 06
Lead commissioning tests, defect tracking and technical handover with contractors for new-house openings.
What we are looking for
- 01
Proven hotel or resort engineering leadership, ideally in boutique, eco or remote properties.
- 02
Mature planning across preventive maintenance, budgets, manpower, utilities and vendors.
- 03
Knowledge of bamboo, timber and eco-sensitive assets, with the ability to learn quickly.
- 04
Experience rebuilding Engineering departments and supporting commissioning or contractor handovers.
- 05
Independent and resilient in remote areas, with calm technical judgment under pressure.
- 06
A strong trainer who can develop Engineering, Pool and Garden teams into future leaders.
How we will measure success
- A two-week diagnostic and prioritised engineering risk register completed.
- Department systems and the preventive maintenance plan are active.
- High-risk defects are controlled and team capability is improving.
Read the full job description+
The Chief Engineer leads and manages the overall Engineering, Pool Maintenance and Garden operation across River Village and Mountain Village. The role ensures that all villas, houses, public and back-of-house areas, mechanical and electrical systems, plumbing, pools, jacuzzis, pumps, water systems, lighting, structures, equipment, gardens, landscapes, pathways, drainage, irrigation and outdoor facilities are properly maintained, safe, functional and aligned with hideout bali's operational and brand standards. As hideout continues to grow, the Chief Engineer supports the General Manager in preparing new villas, houses, gardens, landscapes and development areas.
Engineering leadership and team management
- Lead and manage the Engineering team across River Village and Mountain Village.
- Prepare and manage schedules, shift coverage, task assignments, emergency standby and daily priorities.
- Ensure team members understand their roles, safety procedures, service attitude and work standards.
- Conduct daily briefings, technical guidance, coaching and performance follow-up.
- Monitor discipline, attendance, grooming, productivity, work quality and response time.
- Build a culture that is responsive, preventive, accountable, safe and detail-oriented.
- Support recruitment, onboarding and training of new team members when required.
Preventive maintenance and asset protection
- Create, implement and monitor preventive maintenance schedules for villas, houses, public areas, equipment, utilities and facilities.
- Inspect and maintain electrical and plumbing systems, water pumps, lighting, fans, air circulation, water heaters, heat pumps, drainage, doors, locks and fixtures.
- Monitor bamboo structures, wooden elements, roofing, pathways, stairs, bridges, railings and outdoor decks for safety and durability.
- Identify potential defects before they become guest complaints or safety risks.
- Recommend replacement, repair or upgrade when equipment is no longer safe, efficient or suitable.
- Maintain records of repairs, equipment history, schedules and recurring issues.
Pool, jacuzzi and water feature maintenance
- Oversee daily maintenance of all pools, jacuzzis and water features across both villages.
- Ensure daily checks cover water clarity, cleanliness, pH, chlorine, chemical balance, water level, filtration, circulation and pump operation.
- Ensure pools are skimmed, brushed, vacuumed and cleaned to schedule.
- Monitor pumps, filters, valves, piping, heat pumps, pool lights and timers.
- Maintain pool log sheets and ensure water testing results are recorded accurately.
- Coordinate urgent action for cloudy water, algae, odour, chemical imbalance, broken pumps or leakage.
- Ensure pool chemical storage, handling and usage follow safety standards.
Garden, landscape and outdoor maintenance
- Lead, supervise and coordinate the Garden team across both villages.
- Ensure gardens, villa surroundings, pathways and outdoor guest areas are maintained daily.
- Monitor plant health, grass, trees, flowers, bamboo areas, shrubs and natural fences.
- Ensure watering, trimming, planting, grass cutting, leaf clearing and landscape upkeep run to schedule.
- Monitor irrigation, drainage, water flow, garden lighting and outdoor electrical points.
- Support guest-facing activities, events, private dining and photo-worthy areas by preparing the outdoor environment.
- Ensure garden works are done safely and do not disturb guest privacy, comfort or villa atmosphere.
Guest houses and facility maintenance
- Respond promptly to maintenance requests affecting guest comfort, safety or room readiness.
- Check villas for plumbing, lighting, electrical, water pressure, hot water, drainage, doors, locks, fans, appliances and pool systems.
- Prioritise issues by guest impact, safety risk, urgency and asset protection.
- Coordinate with Housekeeping and Front Office on room blocks, urgent defects and room release.
- Ensure work inside occupied rooms is handled politely, cleanly and with respect for guest privacy.
- Identify recurring villa issues and propose long-term solutions.
Work order management and response time
- Receive, review, assign and monitor Engineering work orders from all departments.
- Ensure urgent guest-related issues are handled immediately and communicated properly.
- Track pending, ongoing and completed work orders with clear status and follow-up.
- Monitor response and completion times, identify repeated issues and propose preventive action.
- Escalate unresolved or high-risk work orders to the General Manager.
Energy, utility and cost control
- Monitor electricity, water, gas, pump and heat pump consumption.
- Identify where energy or water use can be reduced without affecting guest comfort.
- Monitor supplies, spare parts, chemicals, tools and equipment usage.
- Coordinate with Purchasing and Finance on procurement, cost comparison, stock control and vendor quality.
- Maintain proper inventory of tools, spare parts, pool chemicals and technical materials.
Contractor, vendor and technical coordination
- Coordinate with contractors, vendors, technicians and suppliers for repair, maintenance, installation and project works.
- Supervise external works and check quality, safety, cleanliness and finishing before acceptance.
- Ensure vendors follow property rules, guest privacy standards and safety expectations.
- Review quotations and vendor performance before submitting to the General Manager.
- Maintain records of vendor works, warranties, servicing and technical documentation.
New villa opening and development support
- Support the General Manager in reviewing engineering readiness for new villas, houses, outlets and guest facilities.
- Identify technical requirements before opening: electricity, water, drainage, lighting, pumps, pool systems, access and safety.
- Conduct technical inspections before new areas are released for guest use.
- Prepare Engineering opening checklists and maintenance readiness lists.
- Ensure new villas are integrated into the preventive maintenance schedule.
Department coordination
- Front Office: guest complaints, room defects, room blocks, urgent repairs and communication timing.
- Housekeeping: room readiness, maintenance findings, deep cleaning support and pool condition.
- Guest Experience & Quality: quality findings, guest feedback, visual standards and recurring issues.
- Food & Beverage: equipment, outlet maintenance, gas, plumbing, electrical needs and event support.
- Security: safety risks, emergency response, access, lighting and night-time issues.
- Purchasing and Finance: spare parts, equipment, tools, chemicals, vendor works and cost control.
SOPs, training, reporting and administration
- Create, review and improve SOPs, preventive maintenance checklists, work order procedures and emergency response procedures.
- Train the team on safety, technical standards, guest-room etiquette, pool maintenance and chemical handling.
- Prepare daily reports covering work orders, urgent issues, completed and pending works, room blocks, pool condition and safety concerns.
- Maintain pool records, chemical usage, equipment service records and technical documentation.
- Track performance, response time, completion time and preventive maintenance progress.
- Ensure handover between shifts is clear, complete and properly documented.
All four pages
Chief Accountant
Build a finance function that protects the business and helps it grow.
We are looking for a senior, hands-on hospitality finance leader who can establish disciplined hotel accounting, turn numbers into useful management insight, and strengthen control across daily operations. Reporting to the General Manager, the Chief Accountant leads the Finance and Accounting department.
The role
- 01
Build a hotel-ready finance structure, including the chart of accounts, cost centres and the reporting rhythm.
- 02
Own month-end close, reconciliations, profit and loss, balance sheet and cash-flow reporting.
- 03
Strengthen revenue, cash, accounts payable, accounts receivable, payroll, purchasing and approval controls.
- 04
Lead budgeting, forecasting, cost control and management performance analysis.
- 05
Coordinate taxation, compliance, banking access and audit-ready financial records.
- 06
Prepare investor profit-allocation schedules using approved share percentages and agreements.
What we are looking for
- 01
Strong hotel or resort accounting experience, ideally at Chief Accountant level.
- 02
Experience setting up or restructuring a finance function, not only maintaining an existing one.
- 03
Hands-on capability with chart of accounts, cost centres, accounting systems and month-end closing.
- 04
Strong financial control, analytical thinking and the ability to explain numbers clearly.
- 05
High integrity, rigorous attention to detail and calm decision-making under pressure.
- 06
Confident with modern accounting, spreadsheet and digital tools.
How we will measure success
- The chart of accounts and cost-centre structure is live.
- Opening balances and guest deposits are reconciled.
- The first month-end close produces reliable reports.
Read the full job description+
The Chief Accountant leads the Finance and Accounting function of hideout bali and ensures that financial records, controls, reporting, cash management, statutory administration and financial information are accurate, timely, secure and useful to the business. This is a newly established leadership position requiring capability close to Finance Controller level: building and strengthening the department, establishing a hotel-appropriate chart of accounts and departmental cost-centre structure, improving workflows and maintaining disciplined review and approval controls while remaining hands-on in the daily accounting operation.
Finance leadership and department setup
- Define the department structure, responsibilities, reporting calendar, review hierarchy and daily operating routines.
- Establish accounting policies, approval authority, segregation of duties, maker-checker controls and document retention.
- Design and maintain a hotel-appropriate chart of accounts, departmental cost centres and coding standards across rooms, F&B, spa, activities and transport.
- Maintain secure and properly authorised access to bank accounts, payment gateways, PMS and POS settlements and approved finance systems.
- Assess team capability, clarify accountability and provide practical coaching to finance personnel.
Accounting, closing and management reporting
- Maintain accurate, complete and properly supported general-ledger records.
- Lead month-end closing, including journals, accruals, prepayments, depreciation, intercompany items and cut-off procedures.
- Prepare monthly profit and loss, balance sheet, cash-flow and departmental reporting within the agreed timetable.
- Complete and review bank, cash, guest deposit, receivable, payable and inventory reconciliations.
- Provide clear variance commentary, cash outlook, control observations and practical recommendations.
- Maintain month-end checklists, supporting schedules, document retention and audit trails.
Revenue, cash, receivable and payable controls
- Control daily revenue, cash, card, payment-gateway, PMS, POS and ancillary-outlet reconciliation.
- Ensure accurate control of guest deposits, refunds, chargebacks, commissions and outstanding guest balances.
- Oversee accounts receivable and payable, open purchase orders, ageing, vendor balances and payment scheduling.
- Review payment requests for authorisation, supporting documents, coding, tax treatment and available cash.
- Strengthen controls over petty cash, complimentary and entertainment expenses, purchasing, inventory and fixed assets.
- Investigate discrepancies and recurring control failures promptly.
Budgeting, forecasting and operational finance
- Coordinate the annual budget and rolling forecast with the General Manager and department heads.
- Monitor revenue, payroll, departmental costs, profitability, working capital and cash requirements against plan.
- Require department heads to understand their budgets and explain material variances.
- Provide financial evaluation for operational projects, procurement decisions, contracts and capital expenditure.
- Identify unusual trends, cost leakage, cash-flow risks or weak controls early.
Investor reporting and profit allocation
- Maintain a controlled register of approved investor ownership percentages and supporting agreements.
- Prepare investor profit-allocation schedules only after the distributable amount has been formally approved.
- Ensure each allocation uses the approved ownership percentage and reconciles to the authorised amount.
- Provide clear supporting statements for General Manager and Founder review before payment authorisation.
- Maintain confidentiality, version control, approval evidence and a complete audit trail.
Compliance, payroll and HR administration
- Coordinate tax, statutory, audit and regulatory submissions with appointed external advisers.
- Verify payroll inputs, employee master data, BPJS administration, tax inputs and staff-related liabilities.
- Provide administrative leadership to the HR Coordinator, with the General Manager retaining people leadership.
- Maintain confidentiality and strong controls over employee, guest, banking, investor and company information.
- Keep the department ready for internal review, external audit, tax review and statutory inspection.
Systems, team and continuous improvement
- Use appropriate digital tools and automation to improve checking, validation, variance analysis and reconciliation.
- Simplify workflows while preserving approval ownership, confidentiality, accuracy and auditability.
- Ensure system-generated calculations are reviewed by an accountable finance team member before use.
- Train finance personnel and operational leaders on coding, supporting documents, purchasing controls and budget ownership.
- Develop practical SOPs, checklists, calendars, dashboards and reporting templates.
- Build a disciplined, collaborative finance culture with clear deadlines and succession capability.
All four pages
Operations Manager
Lead daily operations that protect the experience and move hideout forward.
We are looking for a visionary, hands-on hospitality operations leader who can strengthen daily performance, create practical operating systems, and balance guest experience, guest-driven revenue, expense discipline, property condition and team organisation. Reporting to the General Manager, the Operations Manager leads daily operations across both villages and supports operational readiness for new-house openings.
The role
- 01
Lead daily operations across both villages, keeping guest experience, service standards and execution consistent.
- 02
Grow guest-driven revenue through extended stays, walk-ins, upgrades, late check-outs, activities and relevant add-ons.
- 03
Maintain expense discipline, productivity and resource use without compromising the guest experience or asset care.
- 04
Monitor property condition and coordinate department heads to close maintenance, cleanliness and operating gaps.
- 05
Strengthen team organisation, accountability and workflows while developing capable local team members.
- 06
Lead operational readiness for new-house openings, including staffing, OS&E, trial stays, handover and stabilisation.
What we are looking for
- 01
Strong hotel or resort operations experience, ideally in boutique, luxury or remote properties.
- 02
Visionary but hands-on, able to turn ideas into practical systems, SOPs and operating flows.
- 03
Business-minded understanding of guest-driven revenue, expense discipline, property condition and team organisation.
- 04
Experience preparing new villas or houses for opening, operational handover and stabilisation.
- 05
Resourceful and resilient in remote-area operations, with calm judgment under pressure.
- 06
Genuine commitment to coaching local team members and developing future leaders.
How we will measure success
- A structured Villa Manager handover and 30-day priority plan completed.
- The daily operating rhythm and cross-department ownership are active.
- Visible improvement in guest experience, incidental revenue and property condition.
Read the full job description+
The Operations Manager leads and continuously strengthens the daily operation of hideout bali across River Village, Mountain Village, guest facilities, outlets and supporting areas. The role translates the General Manager's direction and the Founders' vision into consistent execution, balancing guest experience, incidental operational revenue, expense discipline, property condition and team organisation. This position does not lead the wider commercial, sales, pricing or distribution strategy: its revenue focus is on opportunities generated through the guest's stay.
Daily operations and guest experience
- Lead daily coordination across Front Office, Guest Experience, Housekeeping, Food & Beverage, Engineering, Pool, Garden, Security and supporting services.
- Ensure both villages, houses, outlets and back-of-house areas remain operationally ready, safe, clean and guest-focused.
- Maintain strong field visibility and remove cross-department obstacles before they affect guests.
- Monitor arrival, in-house, dining, activity, service-recovery and departure experiences.
- Review complaints, online feedback and recurring guest issues, and ensure root causes are corrected.
- Coordinate operational priorities during high occupancy, events, weather disruption and emergencies.
Guest-driven and incidental revenue
- Drive extended stays, walk-ins, room upgrades and paid late check-outs within availability and approved pricing guidelines.
- Grow relevant guest spend through F&B, spa, activities, transport, celebrations and events.
- Ensure teams recommend experiences confidently and naturally, without making the guest journey feel transactional.
- Track operational conversion and identify improvements in presentation, timing, availability and follow-up.
- Coordinate with Reservations, Revenue or Sales only when inventory confirmation or approved rates are required.
Expense control and productivity
- Review departmental expenses, payroll deployment, purchasing, consumption, wastage and productivity.
- Challenge unnecessary cost while protecting guest experience, safety, team wellbeing and property condition.
- Work with the Chief Accountant and department heads on budgets, forecasts and corrective action.
- Improve scheduling, inventory usage, ordering levels and resource allocation across both villages.
- Require each department head to own the financial impact of their operation.
Property condition and asset protection
- Maintain a complete view of house condition, public areas, equipment, landscape, pools and access routes.
- Ensure defects, preventive-maintenance findings, safety concerns and presentation issues are recorded, prioritised, assigned and verified.
- Coordinate closely with the Chief Engineer, Housekeeping, Pool and Garden teams.
- Separate urgent repair, routine maintenance, preventive work, replacement and capital-expenditure needs.
- Conduct regular property walks and readiness inspections with documented owners and completion dates.
- Escalate material asset, safety or business-continuity risks to the General Manager.
Team organisation and local talent development
- Build a clear operating structure with defined roles, decision rights, reporting lines and handoffs.
- Lead department heads through operating meetings, performance reviews, coaching and action tracking.
- Review manpower planning, shift coverage, productivity and succession needs with the General Manager and HR Coordinator.
- Develop local supervisors and managers through practical coaching and delegated responsibility.
- Create accountability without unnecessary bureaucracy, and maintain a respectful, collaborative culture.
Systems, SOPs and operational flow
- Continuously evaluate whether current procedures, systems and communication flows support the operation.
- Redesign operational flows when a process creates delay, duplication, unclear ownership or poor guest experience.
- Convert improvements into practical SOPs, checklists, templates, dashboards and training.
- Test new systems in real operating conditions, collect feedback and adjust before full implementation.
- Ensure every new process has a clear purpose, owner, measure of success and review date.
New house opening and expansion
- Lead the operational-readiness workstream for each new house from concept review through opening and stabilisation.
- Translate the design concept into operating requirements covering guest flow, service access, housekeeping, maintenance, safety, utilities and storage.
- Coordinate the opening master plan, responsibilities, dependencies, budget requirements and readiness deadlines.
- Review drawings and mock-ups, identify usability risks and give operator feedback before decisions become expensive to change.
- Manage OS&E planning, supplies, staffing, training, SOPs, systems setup, snagging, trial stays and opening checklists.
- Lead the post-opening review and stabilise standards, staffing, cost and guest experience.
Governance, reporting and risk
- Provide the General Manager with concise reporting on operational revenue, expense, property condition, team organisation and key risks.
- Maintain clear operating KPIs, action registers, departmental follow-up routines and escalation standards.
- Ensure compliance with company policies, licences, safety requirements, insurance conditions and approved operating standards.
- Lead the operational response during incidents and ensure investigation, communication and corrective action are completed.
All four pages
one email, straight to our general manager
There is no form and no portal. Put everything below into a single email and it lands with Arsa, who reads every application personally and replies to everyone.
What to send
- Your CV in English, attached as a PDF and named with your own name.
- The role you are applying for, written in the subject line.
- A short introduction on why you are a strong fit for this position.
- What you would focus on in your first ninety days in the job.
- References or a portfolio, as attachments or links.
- Where you are based now and the date you could start.
Not working? Email arsa@hideoutbali.com directly.